Our products are shipped within 24 hours of your order. Our carrier delivers within one working day. You will receive your product within 2 to 3 working days. 

For fragile Products, delivered via a delivery service or by courier, the Customer must contact PRECIS DEC in order to organise the return of the Product. For a return from the home, the delivery person will make an appointment with the Customer and will check at his home that the Product is in new condition and in its original packaging. The Product must not bear any traces of use and must be accompanied by its accessories and any instructions for use or assembly. If these conditions are met, the Supplier will take back the Product.

PRECIS DEC will carry out a quality control of the Product at the company. The Products must be in new condition, in their original packaging, without any trace of use, and accompanied by their accessories and any instructions for use or assembly. PRECIS DEC will only proceed to reimburse the sums received for the returned Products once it has checked that these conditions have been met. If the conditions mentioned above are not met, the Client's refund will be reduced by the amount corresponding to the loss of value of the Product, as determined during the inspection.

Once the Products have been returned in accordance with the procedure described above, the refund (not including the initial shipping costs of the Product) will be made within a maximum of thirty (30) days from the date of receipt by PRECIS DEC of the returned Products. After this period, interest will be charged at the legal rate. Return shipping costs are always at the Customer's expense. Throughout the procedure, the Customer will be informed by e-mail of the receipt of his or her wish to withdraw, the return of his or her package and the date of reimbursement.

All our products are guaranteed for 2 years from the date of purchase and under proof of purchase. 

Yes, Justine will be happy to answer all your questions at 02 43 71 90 82 or by mail : contact@lattachante.fr

Our delivery service is provided by Chronopost in France and Europe.